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Robots are Cool

Arguably, the genre of science fiction was born in 1818 with the publication of Mary Shelley’s Frankenstein. The book saw a scientist create a monster which he then lost control of, and this has been a common theme throughout the genre ever since – man creates being, being causes havoc & inspires fear in humans, humans react by trying to destroy it.

Prestigious sci-fi author Isaac Asimov developed the Three Laws of Robotics as a guide for governing/guiding robot ethics but, of course, plots in which these laws are broken are all the more compelling for the way they juxtapose themes of a fear of the unknown, slavery and identity, for example.

Anyone who has been given chores by their parents understands that human creators always want their creations to make life easier for them. Likewise, human nature determines that robots will serve us, and it was a Czech play R.U.R. that introduced the word ‘robot’ (Czech for ‘slave’) to the English language and the science fiction genre. Films made around the future-obsessed turn of the millennium, such as I, Robot and The Matrix, have seen machines rising above their station and others, such as Minority Report and (the novel) Nineteen Eighty Four have seen technology accentuating the very worst aspects of human motivations to control and gain power.

While these works of science fiction are brilliant from the perspectives of entertainment, stretching the imagination and interrogating complex ideas of the ethics of increased reliance on robot technology, their side effect can be one of increased suspicion and fear towards technological advance. Earlier this week I read an article titled ‘How bots are taking over the world’ which, besides making use of my favourite bot-related stock photo, discusses the current state of robots and the web and in particular the implications this has on identity. One particular phrase in the article says that the internet is ‘increasingly becoming a post-user environment’ regulated by machines, which struck me as what must surely be ‘the goal’ – machines doing the work so we don’t have to. My current favourite example of this is If This Then That, which gets your online accounts talking to one another so that the internet finds the information you want without you having to search for it. This really is the future, even if I’m missing my jetpack.

Although there is fear and resistance in any kind of advance or change, friendly, helpful robots are only a small step away from everyday reality, helping with much more real-world, everyday tasks than regulating the internet. Taking the best elements of both R2-D2 (sensors and tools) and C3PO (etiquette/understanding context), these bots will live in your lovely shiny slimline smartphone and automate the tasks that rob you of the time you would rather spend on Draw Something (or something involving the outdoors, maybe).

For example, say you have fish because they’re a living alternative to a lava lamp, and you have enough common sense not to plan your life around your silent pets that can’t even moult on you. Those fish will need feeding whether you are there to do it or not, so you have an automatic feeder installed in the tank. However, when you do come home, you quite like to feed them yourself and perhaps re-enact the bit where Claire Danes and Leonardo di Caprio lock eyes in Romeo + Juliet (it’s the only reason I would ever own fish). To avoid overfeeding/starving the fish, the automatic fish food dispenser would communicate with your mobile phone – if you reached home before a certain time then your pets would be fed by your own human hand, but if you failed to make it back in time for fishy dinner time then their tiny stomachs would not go neglected. I think the process of remotely feeding the fish is more interesting than having the fish in the first place, but that’s just me. I like to potter around the garden doing the watering so it’s not something I’d want automation to take away from me, but if I got kidnapped, the last thing I’d want upon my release would be returning to a barren garden of wilted flowers and dry twigs. Instead, I’d want the backup watering system to know that I hadn’t been home (via the absence of my phone) and keep things lush and green. I imagine cutting it all back would be the perfect post-kidnap therapy. This example also works (hopefully more often) for going on holiday, because who has time between changing currency, telling the bank that you’ll be out of the country* and packing climate-appropriate outfits to reset their garden watering program?

The importance of context in finessing automated short-cuts is clear – some tasks are dull for some and enjoyable for others and if everything around you is automated there is a risk of living life on fast-forward. Spending time doing simple things is not time wasted if you enjoyed it – the fact we don’t all eat in fast food restaurants all the time is supporting evidence of this. Science fiction set in dystopian worlds will always be a great source of dramatic storytelling, but the key is in the ‘fiction.’ A world where robots assist us is not far off, and it’s not as scary as Hollywood/the Daily Mail would have you believe.

*As an aside, surely your bank could know where you’re headed because you bought the flights using their card? This would save the tricky moments when a busy jet-setting life grinds to a halt over a block on a bank card. Or would this be information sharing between companies taken too far? Either way it’s a question for discussion…

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Overlay Media paid a visit to MWC…

Anyone in Barcelona last week will have found it hard to ignore Mobile World Congress’s presence in the city, if they missed the huge billboards with GSMA graphics on, then the (laughably) large police presence in and around the Fira to ward off student anti-capitalist protests will have certainly caught the attention of all those in the Plaça Espanya area.

While Overlay were in town we met a number of really interesting people from highly innovative companies: P2i’s Aridion technology for protecting devices from water damage impressed, but their card tricks were a little on the un-nerving side; Sensirion showcased humidity and temperature sensors for mobile devices which could potentially be a fantastic additional input to our current contextual definitions, but the item that caught our imaginations most readily was QGate. The QGate product looks like a large electric plug adapter but enables remote control of household appliances via mobile apps. Currently this technology involves the user making the changes within the app, but from our perspective it seems like a perfect scenario for the Context Engine to step in and make changes based on a user’s behavioural context cues, which is at the very least quite interesting if not really rather exciting (you can guess what we think).

Although many might observe that mobile operators have been losing their over-arching control of the mobile market, they were all represented in their various parent company-guises across the stalls and even had the good fortune of lots of extra traffic due to the free wifi being highly elusive! This bonus from my roaming data charges, while significant, probably won’t be enough to keep operators in a position of power, but helpfully Simon Andrews has supplied some interesting suggestions for leveraging the ever-present (but currently not-very-exciting) subject of mobile payments to networks favour.

Elsewhere at MWC there were keynote addresses from major players in the mobile industry, notably this included Google’s Eric Schmidt, who boldly suggested that -if the company play it right- in twelve years ‘there will be an Android in every pocket.’ And if Android’s ubiquity across the exhibition halls at the HTC, Samsung and their own stalls in particular is anything to go by, this dream of an ‘every pocket’ level of ubiquity is certainly not one to be easily dismissed. Foursquare’s Dennis Crowley shared the company’s ideas of passive awareness to revitalise a check-in system which is at best clunky for the user and at worst repels them. With our focus on context awareness, Foursquare’s recognition of a need for a phone to passively understand more about the user is interesting, but does raise questions about privacy and sharing settings – will they fall foul of the frequent mistake of sharing as default like Spotify with Facebook?

Despite the (inevitable) backlash within future-thinking media circles, Mobile World Congress still serves useful function in mixing the mobile world up together and creating opportunities to meet people that would not otherwise occur naturally. However, the miles we must have walked around the Fira Barcelona in the two days we were there have not been missed since we reverted to email contact on our return! Until next year…

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Overlay Media at the Mobile industry’s best show: Mobile World Congress

From Monday next week, Barcelona’s mobile data network will be buzzing with the usage generated by the 60,000 attendees of Mobile World Congress. Three of those extra phones will be Overlay Media’s representation at the event.
We’re looking forward to talking with people interested in developing applications powered by our Context Engine. We firmly believe that our combination of intelligent location and activity recognition has even more useful avenues of implementation than we’ve thought of (and we’ve thought of a lot), so we’re hoping to meet with creative minds who have an interest in doing exciting things with this cutting edge technology.
Although there are already meetings set up, we are always interested in forming strategic relationships with people who want to empower their services with mobile context awareness, so don’t hesitate to get in contact, and we might see you in Spain!

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Sony’s new SmartTags push mobile context-awareness to wider audience

Last month, the first phones from Sony since the company split from Ericsson – the Xperia ION and Xperia S – were showcased at the Consumer Electronics Show (CES) along with a new range of ‘Smart’ accessories. These included a wrist-worn Bluetooth device (SmartWatch), a headset with a similar function and, most interestingly to us at Overlay Media, NFC markers or ‘SmartTags.’

At first glance, SmartTags simply allow users to switch multiple profile settings with one tap of phone to tag, avoiding the hassle of unlocking the phone, navigating through the relevant menu to profile switching. So we’ve got one essential element of emerging technology: making something you already do a little bit easier.

The thinking behind SmartTags is great – as phones become more sophisticated they need to be able to understand what the user wants from it in different situations and circumstances. That NFC technology is now on an easily obtained with and implemented on an Android smartphone is a great advance in making more people ‘get’ context. However, I can’t be the only one for whom a tag on a key chain would be disastrous in its frequent proximity to my phone at the bottom of my bag?

All chips are identical to one another within their colour type and the profile preferences for each are stored on the phone itself. This means users are limited to four different contexts as there are only four coloured variations. I’m not sure I could divide my life into four contexts and apply profile settings to match as it seems a little brutalist. What about the light and shade of context? So your phone knows you’re driving, but what about it knowing where you’re headed, based on previous behaviour, and taking that into consideration too? I want my phone to know I’m driving to the gym because it’s 6pm on a Wednesday, answer calls on loudspeaker while I’m driving and then switch to voicemail once I’m at the gym and my phone is in my locker. If I’m not at home, it’s a Friday and past 9pm, then I’m probably in the pub, so a loud ringtone would be necessary. The subtleties of context are pretty hard to capture with four tags strewn around various places with preloaded settings. I think I’m probably just too lazy to go about planning what I want where and setting them up, as there would probably be exceptions to what I wanted running every other time I went to tap a tag.

I imagine these SmartTags will be adopted gleefully by many people who already love the idea of mobile context, and in a more ad hoc way by the average user. Obviously there are limitations of NFC chips scattered around the place, but like the mini-disc’s role in weaning many onto mp3-formatted music, they are a great gateway to making mobile context more mainstream. In time context-sensing will be so integral to the average smartphone, the external NFC chips will have evolved to a novelty item for checking in on treasure hunts, but before that they will be leading the vanguard of mobile context awareness.

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Overlay Media’s End of Year Report, 2011

While we might roll our eyes at the plethora of 2011 roundup articles that present themselves this week, we’re not too proud to join in too. And while events worldwide may have been on the scale of an end of season finale, events in the world of Mobile Context have also been dramatic (but with fewer lives lost).

After launching the blog section of the Overlay Media website in February, we looked at the contemporary state of location-based services, ruminated on what the advances in mobile location sharing meant for privacy and explored ideas of context awareness, with particular focus on activity recognition. At this earlier stage of 2011, the idea of Mobile Context was not one widely discussed anywhere besides among the very most advanced mobile technology developers.

As the year wore on and with these basics covered we also looked at the impact of Mobile Context on social media, tourism and in defining appropriate levels of social sharing. Mobile Context Google searches were returning more and more results and with the arrival of the iPhone 4S and Siri, suddenly a whole lot more people were getting interested in the phone-as-personal-assistant idea. With Apple stepping into the space of Context, it is a sure sign that it’s something worth running with and also a great trigger for more and more people to start asking questions about mobile context awareness. With Gartner’s predictions about the adoption of context-aware computing within the next few years, this is only going to grow.

Only this week came news that gesture recognition could become an alternative to the TV remote within the next year, and – while this might raise questions about potential injuries when squabbling for control of the television with one’s family members next Christmas – it also demonstrates the speed at which these technologies can be developed and adopted. 2011 has seen great developments – here’s to 2012 seeing great adoption!

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Siri, I know you hear me, but are you listening?

In the past month or so since the release of the iPhone 4S, there has been a lot of chat surrounding Siri – the beta voice assistant that (controversially?) formed the central thrust of Apple’s advertising for the device. Friends with conveniently timed upgrades on their mobile contracts are major fans of Siri – especially the points scored when demonstrating ‘call my girlfriend’ to said girlfriend – although it probably helps that they’re not Scottish.

Siri’s shortcomings are documented in various levels of detail across the internet, from blogs full of mildly amusing screenshots of strange answers to detailed rants about how and why the program doesn’t deliver, but the crux of the problem comes down to the fact that Siri just listens to the words you say. A lot of work has obviously gone into Siri having an answer for everything, with a multitude of strange responses on offer, most often when you forget you’re talking to a robot. This is clearly a tool  being used by Apple to encourage users to knit Siri into their lives and develop a reliance on it, like Lyra and Pantalaimon, Bertie Wooster and Jeeves, or Professor Philip Brainard and Weebo.

At this point I’d like to make it clear this is not a blog post about Siri but the relationship between you and your mobile, a device that goes everywhere with you, supplies you with music, TV programs, connects you with close friends and family as well as your boss, doctor or gas supplier. A device that over 90% of 18-29 year olds take to bed, a more constant companion than any person could be. And currently it’s just listening to the words you use to ask it questions – of course it’s going to be a bit rubbish! As Hitch so memorably put it, ‘90% of what you’re saying ain’t coming out of your mouth.’ For what is essentially a communication device, there’s currently a massive lack of communication between user and device. But that’s before you take context sensing technology into consideration…

This week I read an article that dealt with 6 Myths about the Mobile User Experience. The first ‘myth’ was concerning mobile context – specifically that there is no single mobile context and so design for ‘the mobile context’ was a bogus idea. The point ended with the observation that there are multiple mobile contexts and that ‘design needs to take this fact into account and not assume that mobile use is always the same.’ At this point I had a vision of the Context Engine flying in a superhero costume, coming to rescue Design as a whole: this is the whole point of context sensing – you can do really great design for specific contexts and leave the working out to the phone, as we have established it knows you in a totally different way than the closest humans in your life.

Last week we went along to OpenMIC 12 and had our minds stretched (even further than usual) in a futuristic, internet-of-things direction. We listened to lots of fascinating talks about meshing the physical world into the digital as much as possible, with technology making connections that currently we do manually. Discussion covered methods of connecting devices through RFID tags, the internet, and the idea of touchscreens on everything (generally agreement was that this would be too far). Imagine that when you got home it would trigger a summary of who’s in, how much electricity is left on the meter – giving you a heads up on what kind of state you’ll find the place in.

This meshing of the physical world into the digital is what the Context Engine seeks to achieve, by making connections seamlessly and intuitively through the way in which you naturally behave. All current mobile experiences are user initiated, however, with the information digitally captured around us at all times, the next step is knitting it all together to make it all a bit more immediately useful.

Until then, Siri users will just have to make do with the strange kind of love offered by their constant companion…

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The Future of Mobile Computing is Context Aware

Here at Overlay Media, we know that the future of mobile computing is context aware (and we’ve known for a while) so it is always nice when more people wave the context flag. This past month has been particularly pleasing with positive affirmations that when it comes to areas within mobile computing, context-aware is an important and burgeoning one.

Take for example the following press releases from Gartner on the subject; one proclaims that next year, context will be a ‘$12 Billion Market’ while the more recent says that context will ‘affect $96bn of annual consumer spending in 2015.’ Both articles promise wide-reaching and diverse opportunities for context information providers and understanding these is a challenge in itself.

For new readers not yet aux-fait with context-aware computing, a helpful recent tweet described it as ‘the intersection between our “separate” lives in the digital, mobile, social & physical world,’ or in other words, a means of making computing mesh with ‘real life’ in a more seamless way. The more ‘stitched-in’ your mobile is to your everyday life patterns, the more it will know about you without you having to explicitly ‘tell’ it; just like your housemate, partner, family or friends might know your routine, so will your phone.

According to Gartner this increased intimacy with the user will allow enterprises to ‘leverage context to better target and deliver’ content to customers. They also warn that ‘organisations that do not prepare for thoughtful information sharing [...] will be at a severe disadvantage.’ The report goes on to say that the disruptions caused by context aware computing will include ‘model-driven security in fraud detection and prevention’ as well as a ‘convergence in television, game, web and mobile advertising’ and ‘new styles of application programming.’ So in other words, context would enable new ways to tackle crime, a more uniform experience of advertisements and a new set of tools for application developers.

Users will be attracted to sharing their life patterns due to the improvements brought by context to their overall mobile experience. For example, according to Computer World, ‘the best hope for better battery life lies in optimisation’ and a context aware phone could optimise its power consumption based on what it knew about your daily routine.

The research tank also states that in 2015, 40% of smartphone users across the globe will opt-in to context service providers that track their activities: that’s the equivalent of the populations of the UK, North and Central America, and Brazil, all choosing to share details about where they are at all times. The value of that data alone is something that is hard to comprehend, but Gartner suggest that $96bn of consumer spending that year will be influenced by context information.

The size of this figure boosts William Clark’s assertion that ‘there is little doubt that context will be a defining principle of mobile business for the next decade, especially advertising and marketing.’ The mention of advertising in particular will serve as a welcome boost to a sector with well documented consumer aversion and avoidance. Even as a person who likes to skip/mute/avoid adverts as much as possible, I don’t really mind it if it’s relevant to me or offers me something I might otherwise miss out on, and this is the kind of experience that context can enable.

With only seven weeks left of this year, this $12bn market with ‘the potential to be a real “game changer” in terms of competitive advantage’ is on our doorstep, and if Gartner are right, the companies that put ‘Use Context’ on their new year’s resolutions will be the ones that achieve that advantage.

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The iPhone 4S is only the start of a new kind of mobile context awareness

As ever, the technology world’s breath was baited over recent weeks in anticipation of Apple’s latest update to the iPhone brand.

Since it was announced in April this year that Apple had bought Siri, there has been excited speculation about the integration of an intelligent software assistant with the next update to iOS, and looking at last week’s announcement Apple have delivered.

Siri demonstrates a previously unprecedented understanding of the user’s context in terms of time, arrangements, and location semantics.

When watching the examples of users conversing with their phones, after the ‘wow’, all I could think of was Red Dwarf’s on-board computer, Holly. This is the kind of context-aware, intelligent computing that humans have, in their inevitable laziness/hope for an easy life, striven for.

Twitter provided the usual dose of witty takes on the development, and while many joked about the integration of AI to an everyday device, the excitement and anticipation for the next step in this area was palpable.

While it might lack the fun of the ‘quintessentially English’ Butler Alarm, Siri evidently gets things done, powered as it is by the Wolfram Alpha answer engine. However, it is still a manual way to automate tasks – the user must command the phone to change its behaviour, rather than the phone intelligently assessing contextual cues and delivering a tailored service accordingly.

Currently, vocal commands are only one step up from typing your request into Google. In the future, Siri (and her competitors) will utilise context so that all it needs is an ok from the user, to switch around calendar appointments or inform spouses of bad traffic. When that happens, then it will be something to really get excited about.

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Circles, Lists, Groups: the challenge of defining relationships for digital cataloguing

Making friends, once past the playground stage when ‘will you be my friend?’ was enough, is not simple. Now there are all kinds of social networks that ‘cement’ a connection, but even this doesn’t mean somebody is your ‘friend’ in the real sense of the word.

Since the start of MySpace, when Tom was your handy ‘First Friend’ the word ‘friend’ has been stretched, bent and wrapped around every relationship imaginable: like a too-small piece of wrapping paper awkwardly concealing a spiky complex-shaped gift, the term has arguably been stretched so much that it has lost some of its meaning. I’m not going to discuss the complex, psychological and philosophical meanings of ‘friendship’ here, but rather look at how while all people may be created equal, friendships/relationships/connections are not.

While previously friends would be organised by surname in a hard-copy address book and the real indicator of intimacy was who made it to your speed dial list and who you actually remembered to contact, we now have equal access to hundreds of people. This raises one issue in two parts: sharing settings and mass-managing these friends so the news that matters doesn’t get lost among the stuff that doesn’t.

Having hundreds of people as ‘friends’ on sites such as Facebook means that there are hundreds of people that you are boring with that ‘off to bed’ status update, or intriguing with a ‘just can’t take it anymore.’ The ‘friends’ that see these updates are as wide ranging as family members, to workmates, to people you met once on a night out, and while some things are great for sharing with everyone (recent weeks have seen a lot of weddings/engagements in my news feed), other things (jokes off Sickipedia, for example) are probably not going to be appreciated by the parents of your 13-year-old cousin.

But how to select, from the aforementioned hundreds of ‘friends’, exactly who you want to share each post with, or conversely, whose news you want to prioritise, is one of the biggest problems faced by each social network.

From the aspect of accessing relevant data, Twitter’s ‘list’ tool is handy when you want to follow people for certain things, such as football allegiances or annual/one off events like Glastonbury, but not at other times when they just tweet about their breakfast. Facebook’s List function is handy if you a, know it exists and b, want to find everyone who falls into a Facebook data category (hometown, university network etc), or all those you ‘recently interacted’ with (although Facebook’s definition of ‘recent’ is a fluid one). Zuckerberg’s social empire also uses Groups which are quite a nice way for communal sharing with your family members, housemates or similar.

However, these functions don’t make limited sharing easy from the status bar and if you put someone in a group, they know about it (just before you create one called ‘people I secretly hate’). Google+ has gone some way to deal with this with Circles, which helpfully work in both directions of sharing and accessing, and get around the issues of offence brought by ‘Limited Profile’ settings on Facebook (people can always tell) in the easy select-at-point-of-publication approach.

When reading up on this subject one of my favourite terms that I came across was ‘social torrent’ because it conjures such a vivid image of information overload being like a high power hose ready to bowl you over. And this is the problem. Although these structures, however varied, are in place, they are used by a very limited proportion of users because sorting through these social connections turns time spent social networking into a chore, and I don’t know how you feel about housework, but it’s not something I like doing when I could be hanging out with my friends.

The sheer quantity of information my social network accounts hold about me and my connections are ripe picking for services like Katango to work out ‘meaningful’ groups or categories of friends, to a fair degree of success. However, this type of grouping based on the people/places you have in common has the drawback of being detached from how you personally relate to individuals within this group. When I tried Katango out, sorting through, editing and labelling the groups it had created took forever and by the end of it I was struggling to understand what purpose these lists were going to serve me.

As it stands, the confusing variety of ways to categorise friends across social networks is a reflection on just how hard it is to define relationships as a whole. We’ve previously looked at mobile social context here, and this is somewhere that context could be used to great effect – through group check-ins, even accessing sites from the same web connection regularly – meaning can be deferred on relationships and connections. This kind of information could not only make your regular real-life set more easy access, but also be used to remind you of people who might’ve fallen off your radar, and prompt you to reconnect, or (not meaning to sound heartless) maybe even cut them out..?

In a complex social minefield what seems clear is that making and maintaining friend lists, groups or circles isn’t easy and while getting computers to do the majority of it is a good idea, current non-contextual solutions aren’t quite enough.

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Context and Tourism

Last week I attended a workshop called ‘Context-Based Services in Tourism’ at Bournemouth University’s International Centre for Tourism and Hospitality Research, and I felt a little like a tourist myself. Previously if you had asked me my thoughts on tourism, I’d probably have told you that, yes, I do love to go on holiday. This week, however, I’d be much more likely to rattle on about how the tourist experience can be improved through context-aware services, and how, like the weather, human mobility is something you can guess at but never reliably predict. Today’s blog attempts to make sense of the mass of information that was discussed in Bournemouth in terms of Overlay Media’s primary focus of mobile context awareness.

As voyagers on Planet Earth we all seek the essentials of human life: food, shelter and clothing. In our western culture this might have evolved (for some) to ordering take-away, living in air-conditioned apartments and shopping in Harvey Nics, but the principle remains. We tend to connect with these things due to local knowledge, recommendations from neighbours, past experience, and more recently, online reviews. Once we go on holiday and become tourists, we’re looking for the same necessities but without the usual pointers that knowing an area give us. Previously this has been dealt with through buying tourist guides and maps, and trusting travel agents for better or for worse. Now the web lets us share information on an unprecedented level both before we travel and, increasingly, also once we have reached our destination via smartphones.

As a mobile device understands more and more about its user, building a map of their regular haunts and habits, it will also recognise when that user is in a place that is new to them. This could trigger any number of services tailored to giving the tourist-user the information they need: from hotels to transport hubs to places to eat, these pieces of information could be filtered by how appropriate they are to a user’s usual interests, and therefore avoiding the information overload that makes finding what you want such a challenge.

While charges for data when ‘roaming’ are currently prohibitive to mobile web access abroad, there have been indications that this barrier will be reduced, at least within the EU. CICtourGUNE’s Maria Peralta mentioned last week that in 2015 there will be 1.5bn people moving around the world, and with the expansion of smartphone use that we have seen in the past year or two alone, the informational requirements of tourists are highly likely to be best served via their mobile devices.

Closer to home, improving the tourist experience in the UK has taken a step forward with the Government set to release information about rail timetables, rail service performance, roadworks, current road conditions, car parks and cycle routes, which should enable developers to create useful tools for people moving around Britain. While the 2012 Olympics may be less friendly towards mobile phones, the industry at large seems to have embraced them with English Heritage, the National Trust, enjoyEngland, all providing guides to cultural highlights and areas of outstanding beauty. Other guides go by city, with Edinburgh, London and Cardiff all well-represented in the App Store, although my (biased) favourite has to be the one for Bristol. While these are individual guides set up by local tourist boards or similar, there are still the recognisable brands of Lonely Planet and Rough Guide which, along with a newer rival called mTrip, offer the tourist a name to trust wherever they go and are arguably more useful than their paper counterparts because of their location abilities.

While the location-sensing abilities of smartphones are a huge bonus for tourists, as discussed in previous blog posts this is only the first step of context. Working more complex contextual technologies into the tourist’s journey to enable a richer travelling experience is the next challenge.

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